How do I place an order?
Simply click into the products you want to purchase, use the drop down menus to select your personalisation options, and click 'ADD TO CART'. Click 'VIEW CART' and then check out using either PayPal or your credit card.
How do I delete items from my order?
Click on the 'cart' icon in the top right-hand corner of the screen. When the products appear, click the 'X' next to them to delete them.
When will my order arrive?
We aim to post out all orders the same day. Orders are sent Second Class Signed For, unless you pay £1 to add First Class postage to your order, in which case they are sent First Class Signed For.
How can I contact you?
Email or use the contact form here.
What is your Returns Policy?
In the unlikely event that you wish to return your Lillabilla purchase, please post it in resaleable condition in its original packaging to Lillabilla, 1 Chatsworth Close, Borehamwood, Herts, WD6 1UE for a full refund or exchange.
We regret that we can't accept returns of pierced earrings for hygiene reasons.
How do I opt in to your mailing list?
Please send an email to with 'Subscribe' in the subject heading.